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Terms & conditions

Welcome to mercurydeliver.com (a division of Mercury Distribution Ltd). Your use of the site and any order placed with us constitutes your agreement to the following terms and conditions:

The following user agreement (‘Agreement’) governs the use of the mercurydeliver.com site and all services provided by the company. Please read carefully the terms contained in this agreement.

You can access this agreement at various points throughout the site and if you do not agree with any part of these rules, please do not continue to use the Site.

Mercury Distribution Ltd expressly reserves the right to revise the rules contained in this agreement.

These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age and accept delivery within our served areas. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

 

Pricing

To the best knowledge of the mercurydeliver.com team, the prices and sizes of products as stated on the website and, any catalogues, brochures, price list or other product information source available from the website are correct at the date of publish.

While every effort is made to maintain the prices and sizes as specified, mercurydeliver.com reserves the right to vary these without notice as changes from suppliers dictate.

GST is included in all of the prices quoted.

Mercury Distribution Ltd (the Company) does not charge for delivery of goods.

Customers must spend a minimum of £30 per order (before applying any discount) to make an order online.

All goods must be paid for either by credit/debit card at the time of ordering. All goods remain the property of Mercury Distribution Ltd until paid for in full.

 

Use of copyrighted material

Mercury Distribution Ltd permits you to view and use the material and data on the site solely for your personal, and non-commercial use.

It is forbidden for users to sell or modify the material in any way for any public or commercial purpose. The use of the material on any other website or in any networked computer environment for any purpose is prohibited. Mercury Distribution Ltd reserves the right to terminate access to the site of anyone found to be in breach of the agreement, and all copies made of material must be immediately destroyed.

 

Description of Goods

Most product descriptions are provided by the manufacturer, and the Company accepts no responsibility for such descriptions. All images, descriptive matter, specifications and advertising on the site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturers.

 

Accuracy of Product Information

All product specifications, images and other information published on the website have either been acquired from suppliers, manufacturer's, publications, publicists, or been gathered from public-domain sources. The intention of Mercury Distribution Ltd is that all information on the website will be as accurate and as up-to-date as possible. All actions taken by the user of the website are the responsibility of the individual.

 

Typographical Errors

In the event a product is listed at an incorrect price due to a typographical error, an error resulting from incorrect pricing information from the supplier or, a tax or duty change, the Company reserves the right to refuse or cancel any orders listed at the incorrect price, whether or not the order has been confirmed. If a charge has been levied against a credit/debit card and the order has subsequently been cancelled, a credit will be posted to the account in question to the value of the incorrect price (including any applicable delivery charges).

 

Availability of Goods

All products and services are subject to availability and may be withdrawn at any time. Information on the site detailing stock levels should not be viewed as a guarantee of availability. Failure to supply goods for any reason will result in a full refund for the item(s) in question, however no responsibility is taken or compensation offered for other losses incurred as a result of the failure to supply.

 

E-Coupons

Unless expressly stated otherwise at the time of issue, each e-Coupon:

- is valid for use by a recipient only once
- is valid for use per customer or household, as the case may be
- may not be used in conjunction with any other special offer or e-Coupon
- cannot be exchanged for cash or redeemed against the purchase of gift-vouchers

 

Alcohol

Mercurydeliver.com is rigorous in the enforcement of the law concerning the prohibition of sales of intoxicating alcohol to persons under the age of 18.

Alcohol is only offered for sale to clients aged 18 years old or over. By placing an order the customer affirms that he/she is at least 18 years old. If the wine is purchased as a gift, then the recipient must be aged 18 years old or over.

All goods must be signed for on delivery by an adult aged 18 years or over with valid proof of identification. If proof is not available and there is no-one of that age at the address when delivery is being made, the goods may be retained by the driver. In such a case the driver will leave notification of the attempted delivery, and a contact telephone number to rearrange delivery.

The Company reserves the right to decline any order relating to the above.

 

Risk

Following delivery of goods to the door, or to a nominated person, responsibility for the goods lies with the purchaser. From the time of receipted delivery of the goods, any loss or damage to the goods will be at the purchaser’s own risk.

Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.

 

Security

Privacy Policy Statement

Respecting the privacy rights of our customers is very important to us. We are committed to complying with the Data Protection (Jersey) Law 2018 and the Data Protection (Authority) Jersey Law 2018 when they come into law on 25th May 2018. This privacy policy explains how we collect, store and use personal data about you when you visit our websites (mercurydeliver.com and mercurydistribution.com) and our mobile, tablet and other applications (our “Sites”). This policy applies to all our Sites regardless of how they are made available to you or accessed by you.

Please read this privacy policy carefully before you start using our Sites, as this policy will apply to your use of our Sites.

By accessing, browsing and using our Sites, you confirm that you accept this privacy policy. If you do not want your data to be used as set out in this privacy policy, you should not use our Sites. However, you do not have to consent to any of our marketing in order to use our Sites or receive our products. If you have consented to direct marketing but have subsequently changed your mind, please opt out by logging into your account go to my dashboard / account information in section Newsletters edit change subscriptions.

Your use of our Sites, including any orders you place, is governed by our Terms and Conditions of Sale, Terms of Use and our Cookie Policy. Please take the time to read these, as they include important terms which apply to you.

What information do we collect and why do we collect it?

When you visit our Sites, we may collect: Information such as your computer’s IP address, browser type and version and anonymous information collected from cookies when you are browsing our Sites. We collect this information to help us understand how to improve our services and our Sites and to ensure that the content on our Sites is presented to you in an effective manner. We have a legitimate business interest for this processing: to ensure that our Site is operating effectively and to provide you with a great service;

Personal information such as your name, address, telephone number and email address as provided by you when you register on our sites and place an order with us and enter your payment card details. We collect this information for the following reasons:

• To process your order. We engage third party processors to process the payment of your order online. We collect this information to perform a contract with you and, if you fail to give us the information that we request, then you may not be able to place an order via our Sites. If you consent to them doing so, the third party processors may store your payment card details to speed up your transaction time. If you want to change your account settings, please login to your account and following the instructions provided;

• For product development (for example, call backs for feedback on new products), for statistical, market research, testing and survey purposes, to notify you about changes to our Sites or our services. We have a legitimate business interest to collect this information: to continue to improve the services we provide to you;

• To ensure you receive marketing and offers that are of most interest and relevance to you. To help us achieve this, we may share your data with third party analytics companies to understand your purchasing options. We have a legitimate business interest to collect this information: to get to know your preferences and to personalise our offers to you to improve the marketing you receive from us.

Direct Marketing: Your Consent Matters

What have I consented to?

We will not send direct marketing messages to you unless you have opted-in to our marketing. If you have opted-in, this means that we may contact you via your chosen media (such as SMS, email or mail) with offers about our products to deliver relevant, tailored advertising to you with information about products or services we feel may interest you.

Can I withdraw consent?

You are always free to opt-in to our marketing and you are always free to opt-out at anytime; this will never have an impact on our commitment to provide you with great service and a quality product. To withdraw consent to marketing, please click here. We will stop sending you marketing messages as soon as possible but in any event, will do so no later than 30 days from your request to withdraw consent.

How long do you keep my consent?

Consent will be kept whilst you are registered with us, or until you unsubscribe by changing the settings in your account on the website

Updating your consent

From time to time we may ask you to update your consent to make sure that you are still happy to receive marketing communications. If you are presented with an opt-in box and choose not to receive marketing communication from us on some or all media, we will update our records accordingly.

Who do we share your information with?

We may share your personal information with a purchaser or a potential purchaser of our business. We have a legitimate business interest to do this: to assist with the sale or potential sale of our business.

We may also share your personal information with direct marketing companies to perform services on our behalf (such as, for example, Google and Facebook ) who will only be permitted to use your personal information for the purpose of performing that particular function strictly in accordance with our instructions and not for any other purpose. Please see “What information do we collect and why do we collect it?” above for further information.

In some circumstances, we may have to disclose your personal information by law, because a court or the police or other legal or regulatory enforcement agency has asked us for it.

We require all third parties that we work with to treat your personal information as confidential and to fully comply with all applicable UK and Ireland data protection and consumer legislation.

Where we store your personal data

It may be processed by selected third parties operating outside the EEA engaged in, for example, the processing of your payment details. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of any data transmitted to our Sites and any transmission is at your own risk.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. All information you provide to us is stored on our secure servers. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and corporate policies to safeguard and secure the information we receive.

How to get copies of or amend the information we have collected

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you, please contact us at Mercury Distribution Ltd, MDL Warehouse, La Rue de La Chesnaie St John Jersey JE3 4FW for the attention of the Data Protection Officer.

If you think any information we have about you is incorrect or incomplete, please write to us and we will correct or update any information as soon as possible.

Linking

We may link to other websites which are not within our control. Once you have left our Sites, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.

Changes to our Privacy Policy

Any changes we make to this Privacy Policy will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

How to Contact Us

If you have any questions about our Privacy Policy please write to Mercury Distribution Ltd, MDL Warehouse, La Rue de La Chesnaie St John Jersey JE3 4FW for the attention of the Data Protection Officer.