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*Next Working Day
*Same Day Delivery (order before 12 noon)

New to our site? Here's how it all works

Our site has been designed to be really easy to use. You don't need to be a IT guru to use but if you're still not sure, then we have some helpful tips below to to get you on your way


So, how do I create an account?

1- If you have not used us before then you need to register first. Click on ‘Create an Account’ on the top right of the Home Page
2- Take a moment to fill out the simple registration form so we have the information we need to deliver your shopping. Rest assured, we'll never give out your details to any third party
5- Please complete all boxes with a red asterix otherwise it will not work

How Do I Log-In?

1- Once you've registered, simply click on ‘Log-In’ at the top right of the page and enter your Email address and password
2- The first page that you will see is a summary of your account and any recent activity, assuming you've shopped with us before
3- If you have shopped with us before, thank you! Your recent orders are listed and if you want to repeat an exact order then just click on ‘re-order’ - you can delete items from the order before proceeding to the Checkout by removing them using the dustbin on the right-hand side of the screen
4- ‘My Orders’ on the left hand side shows a list of all recently ordered items - this is another tool that allows easy ordering - simply click on each item that you want to purchase and then click on ‘Add to basket’
5- To continue to shop on the main site, hover over one of the drop-down menus and select the category of your choice

How Do I Make A Purchase?

1- You'll see various categories like 'Food and Drinks' running along the top of the Home Page
2- Hover over one of the categories you wish to view and it will display a sub category such as 'Tea and Coffee'. Click through this and click on your chosen product
3- Scroll through the items on offer. To make a purchase, adjust the quantity to the number required and click on the green ‘Add to basket’ button
4- To access more information about a product, simply click on the picture
5- To search for a product, enter the key word in the box underneath the mercurydeliver.com logo on the top left of the screen and click the green ‘Search site’ button. A list of relevant products will be displayed
6- To view a list of all selected items at any stage, click on ‘Basket’ at the top right of the page
7- When the order is complete, select ‘Basket’ at the top right of the page. All details of the order will be displayed and amendments to quantities can be made. Check all the details and, when ready, click on the green ‘Proceed to check out’ button. If it is a first order,  a £5 discount will automatically be credited to the invoice 
8- If an order is not completed within 12 hours the basket will be emptied and the order will be void

Can I Add Favourites?

1- At any stage during the shopping process, it is possible to add specified items to a favourites list by clicking on ‘Add to favourites’ underneath the product photo
2- Favourites are all listed / accessed by clicking on the ‘Favourite’ icon on the top right hand corner of the page, and are another way of speed shopping

How Do I Pay?

1- When the order is complete, select ‘Basket’ at the top right of the page. All details of the order will be displayed and amendments to quantities can be made. Check all the details and, when ready, click on the green ‘Proceed to check out’ button. There's no need to get stressed in a queue in our store. But remember your order will need to be £30 or over before you can proceed.
2- Check that all the shipping details are correct and the click ‘Continue’
3- Shipping is completely free, so click ‘Continue’
4- Payment is made through Sage Pay - it is possible to make checkout quicker for subsequent shops by saving your credit card details - click ‘Continue’
5- Please add specific delivery instructions (especially for deliveries when no-one is home) - click ‘Continue’
6- Please complete all fields with an asterix and click ‘Proceed’
7- An order number will be displayed on screen and all details of the order will be sent to you by Email
 

Great, So When Will I Receive My Order?

- All orders placed before 9am Mon-Fri will be delivered the same day. Deliveries are made anytime up to 4.30pm. We regret we cannot guarantee a delivery slot time
- Orders placed after 9am will be delivered the following working day

Need Some More Help?

No problem. If you have any problems, suggestions or any other questions, please contact our friendly Customer Service Team. Call 01534 762200 or Email info@mercurydeliver.com

 

Thank You and Happy Shopping!